Welcome to PairPopJoy.
This delivery policy outlines the delivery methods, timelines, and relevant rules for digital products purchased on PairPopJoy.
I. Nature of Products
All products offered by PairPopJoy are digital products.
We do not sell physical goods; therefore, no physical shipment takes place.
Upon purchase, users will receive:
Virtual game content;
Game access rights;
II. Delivery Methods
All orders are delivered online.
Depending on the product type, users may access their purchased items via:
Automatic activation of game access;
Automatic activation of purchased content;
Purchased content appearing in the user account;
Automatic unlocking of system-related features;
Purchase confirmation sent via email.
We do not ship products via postal mail, courier, or other physical logistics methods.
III. Delivery Time
Digital products are typically delivered immediately after successful payment.
Under normal circumstances:
Most orders are delivered within a few minutes;
Some orders may require additional processing time due to payment verification, security reviews, or system maintenance;
In rare cases, delivery may take up to 24 hours.
If you have not received your purchased content within 24 hours of successful payment, please contact customer service.
IV. Order Confirmation
Upon completing payment, users will typically receive:
An order confirmation notification;
A successful payment notification;
A notification that the digital product has been activated or delivered.
Please keep your order records for future reference.
V. Delivery Conditions
Delivery of digital products is subject to the following conditions:
Payment has been successfully completed;
The transaction has not been flagged as high-risk by the payment service provider;
The user complies with the website’s Terms of Service;
The user account is in good standing.
We reserve the right to suspend delivery or cancel orders in cases of fraud risk, unauthorized transactions, payment failure, or violations of the Terms of Service.
VI. Technical Issues
If the delivery of digital products is interrupted due to system failures, network anomalies, or technical issues, we will make reasonable efforts to restore service as soon as possible.
VII. Statement on Immediate Delivery of Digital Content
In accordance with German and Euro-American consumer protection laws, the performance of a contract for digital content begins from the moment the digital product is made available to the user, activated, or delivered to the user. By completing a purchase, the user acknowledges that:
The purchased product consists of digital content or digital services;
The product will be delivered immediately or automatically upon successful payment;
The user consents to the immediate commencement of the provision of the digital content upon purchase;
To the extent permitted by law, the user’s right of withdrawal (Widerrufsrecht) regarding immediately delivered digital content may be restricted or terminated.
Article 8: Contact Information
If you have any questions regarding order delivery, please contact us:
Customer Service Email: connect@pairpopjoy.com
Company: napoletana. GmbH
Address: Ostheimer Str. 3, 33034, Brakel
Phone: 4952723089991